Return & Exchange Policy

At Bentley & Belle, every personalized item is made especially for you. Because our products are custom-made and monogrammed to your specifications, all personalized and monogrammed items are final sale and cannot be returned or exchanged.

Please Double-Check Your Order

We want you to absolutely love your Bentley & Belle purchase! Before placing your order, please carefully review all personalization details, including:

• Name and/or initials
• Spelling
• Monogram order
• Font and thread color
• Product, size, and color selection

Bentley & Belle is not responsible for errors in personalization information provided by the customer. If incorrect information is submitted and the item is made as ordered, it will not be eligible for a return, exchange, or refund.

Damaged or Incorrect Items

We carefully inspect each order before it leaves our hands. If your item arrives damaged, defective, or was made incorrectly due to an error on our part, please contact us within 7 days of delivery.

Please email us with your order number and clear photos of the item and the issue. We will review the situation and, when appropriate, work with you to provide a replacement or another appropriate resolution.

Cancellations

Because personalized orders may begin production shortly after they are placed, cancellation requests must be submitted as soon as possible. Once an order has entered production or has been personalized, it cannot be canceled or refunded.

Non-Personalized Items

If Bentley & Belle offers non-personalized merchandise in the future, those items may be subject to a separate return or exchange policy, which will be stated on the product listing.

Questions?

We’re always happy to help! If you have questions about your order or our return policy, please reach out before placing your order. We want you to feel confident and excited about your purchase.

Thank you for supporting Bentley & Belle, a small, family-owned business in Deep South Texas. Every order means so much to our family!